Blocked Vendors and Areas
We want to keep you, your money, and your personal information safe. That’s why we carefully monitor your card activity. If your are using your card in a restricted area or with a suspicious vendor, we may block the transaction for your own safety.
1. ALL out of country transactions are blocked unless the card is on vacation mode.
2. Swiped, Out of Zone, Non-Pinned transactions with a zip distance between 500 and 55554 miles from the card holder’s home zip code will be denied.
Frequently Asked Questions
Before you travel, please make sure to inform us of your plans. Otherwise, your card may be blocked or suspended because of unusual transactions.
If you let us know beforehand, we can make sure your card doesn’t get blocked by putting it into “vacation mode”. You can contact us by visiting a branch or calling (800) 572-5678
We do everything we can to prevent fraud from happening, because we value your financial security. This means that we respond quickly to any threats, and block transactions from suspicious vendors, or in areas that the card holder does not usually have any activity.